RETURN POLICY

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Should you notice a shipping error, you must notify customer service within 48 hours of shipment delivery at admin@soulfulfab.com. Business hours are Mon~Fri 10AM-6PM Pacific Time (excluding select Holidays).

Returns must be received within 7 days from the delivery date for refunds. Returns must be received in its original condition and will be subject to a 20% restocking fee. Returns received after 14 days will not be accepted. An e-mail notification will be sent to you once your return has been received and processed along with your credit information.

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Returns are processed within 1-5 business days from the date of package arrival. Please note, the purchaser is responsible for all shipping charges. Soulfulfab does not supply return labels or refund shipping costs. Returns must be in original condition accompanied with all original packaging and invoice. Soulfulfab will not accept any items returned with obvious signs of wear and cannot accommodate damages after wear or improper care.

We do not accept returns on accessories (all items under the accessories tab) and sale/marked down items.

Please be sure to include your order number and name on the outside of your return package. Your original invoice with the return items marked must be included inside your return package. Pack your merchandise with care and we strongly recommend that you insure your return and keep record of the tracking number in case your package is lost or misdelivered. Soulfulfab cannot take responsibility for items lost in transit, wrongfully delivered or damaged due to improper packaging.

 

Please email us @ admin@soulfulfab.com  for RMA and return instructions.